Field Service Support Staff Options
LJP Consulting's hardware, software and network support services offer 24x7
access to skilled technical expertise to manage your network, hardware,
server or operating system infrastructure and optionally compliment your in-house technical
resources. We have created three option packs which can be combined or
used individually via pre-arranged Service Level Agreements.
·
On-site Support Pack
LJP Consulting's On-site Support provides guaranteed managed cover via
dedicated onsite staff or staff available on request, or access to a
technical engineer within an agreed Service Level Agreement. These staff can
be available 24x7 or outside normal office hours to complement an existing
in-house support team.
·
Server Pack
LJP Consulting's Server Pack is a dedicated
server support service designed to provide fixed levels of support at
highly competitive prices guaranteed to get your critical systems up and
running again. The LJP CONSULTING Server Pack has been created to be both
tangible and measurable and can be
engaged to support existing server infrastructure
·
Remote Monitoring Service Pack
LJP Consulting's remote monitoring and management service offers secure
network and server monitoring and fault resolution over a secure Virtual
Private Network (VPN) from LJP Consulting's Central Helpdesk.
How Will Your Business Benefit
·
Business continuity for your high availability, mission critical systems
·
Effective integration of our staff with your IT Management team and
business objectives
·
Access to highly expert technical resources to meet your changing IT demands
·
Proven technical knowledge and management escalation process to resolve issues quickly
·
No unexpected recruitment, training or temporary staff costs
·
Low-cost support and maintenance
·
Pro-active server & systems monitoring
·
Continuous on-line access to the Call Centre
·
Strategic business development planning
·
Optimising productivity of IT resources
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